Terms and Conditions
Welcome to Elite Steel Concepts! These Terms and Conditions govern your use of our website and the purchase of our custom food truck builds. By accessing our website or placing an order, you agree to comply with and be bound by these terms. Please read them carefully.
1. Warranty
We offer a one-year warranty on parts and labor for all our custom food truck builds. This warranty is valid worldwide. In the event of a warranty claim:
- You must provide photos and a detailed explanation of the issue.
- All warranty requests must be approved by Elite Steel Concepts before any repairs are made.
- Depending on the issue, we may:
- Send you the required parts.
- Authorize repairs through a local contractor.
- Service the truck at our manufacturing facilities.
Unauthorized repairs or modifications may void the warranty.
2. Build Specifications
We reserve the right to improve or alter build specifications without prior notice. While we strive to maintain consistency, each build is unique and tailored to the customer’s requirements.
3. Lead Time
The estimated lead time for custom food truck builds is approximately 6–8 weeks. However, this timeline may vary depending on:
- The complexity and specifications of your order.
- Factors beyond our control, such as supply chain delays or unforeseen circumstances.
We will notify you promptly if there are any changes to the expected lead time.
4. Custom and International Orders
Custom and international orders may take longer than the standard 6–8 weeks. While we strive to meet deadlines, delays can occur due to:
- Custom design requirements.
- Shipping and logistics for international orders.
We will communicate any delays and work diligently to complete your order as quickly as possible.
5. Refund Policy
All orders are final. Once an order is placed, it cannot be canceled. However, under certain circumstances, modifications to the order may be possible. Please contact us immediately if you need to make changes to your order.
6. Limitation of Liability
Elite Steel Concepts is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the total amount paid for the product or service in question.
7. Governing Law
These Terms and Conditions are governed by the laws of Virgirnia. Any disputes arising from these terms will be resolved in the courts of Virgirnia.
8. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this page periodically to stay informed about any updates.
9. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Elite Steel Concepts
Email: esteelconcepts@gmail.com
Phone: (703) 534-4200
Address: 8303 Rugby Rd, Manassas Park,VA 20111
Effective Date: Jan 01, 2025